When was the last time that you went to a Chik-Fil-A restaurant? I happened on one during a recent road trip. As I handed the attendent my money and said thank you, she smiled, gave my my change and food and graciously said, "Oh it's my pleasure!"
I was struck- no one had said that in years.
Even more significant, I felt that she really meant it. I decided to stop by another Chik-Fil-A a few months later and the same thing happened. Turns out, their approach to customer service is legendary.
"It's my pleasure"... so simple and also so powerful.
Fast forward to just recently as I had to do some grocery shopping with my 14 year old in tow. As we got out of the car, Grace spotted an elderly lady in the parking lot, struggling to get her groceries into her trunk. Grace quickly went over and offered to help the lady. As she said thank you to my daughter, Grace smiled and said as if it was nothing at all, "It's my pleasure".
Imagine if service was a blessing. If helping others was a privilege. If doing something good actually felt, well, good.
It is, it is, and it can be. If we work from an inner place of serving others, even the most ordinary act can be a moment of generosity. This is what it means to live with purpose and productivity.
I've been trying this lately, conveying a gratitude for the opportunity to serve. By using that one simple phrase, "It's my pleasure", you can enjoy serving too.
QUESTON: When was the last time that you said, "It's my pleasure" after doing something good?