7 Things the Church Can Learn from Luxury Hotels
It was the hotel.
The seminar was hosted by a luxury hotel in Boston. On the outside it may have seemed like any other big-city venue for a conference but I found the little touches to be impressive. The church can learn from these small details, such as:
- Upon arrival, restrooms were clearly marked. After five hours in the car, a helpful detail.
- Signage was clear and bright. They used big screen, plasma TV's for conference information. Nice touch.
- Staff were helpful. I needed a letter mailed and of course they took care of it for me.
- Security was abundant. Two to three staffers were there for us at all times. We felt comfortable leaving laptops and personals in the room if we needed a break.
- Food was stellar. We're talking about expensive bottled drinks, just-baked cookies and shining silverware. Don't think it matters? Reconsider the next time your restaurant provides spotted glasses.
- Technology was accessible. For a WEP key, I simply asked the concierge who of course obliged. I needed to check Google Calendar so this was essential for the end of the day.
- Comfort was omnipresent. There were small seating areas around every corner and when traveling, these details make a big difference.