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Un-Customer Service

Grocery store- last night.  I am waiting at the deli counter and an older woman, obviously flustered, comes to the counter and asks the man where the produce workers are.

"Should be right over there," he says with a pointed finger.  He returns to his work.  Lady leaves, even more flustered.

There I remain stunned at the worker's approach to customer service.  The lady had already been to produce and then walked 50 feet over to the deli, trying to get help.  That was apparently not obvious to Mr. Deli. 

The next time someone asks for help, try not to point out an option.  Bring them the solution they deserve.  Walk with them.  Be interruptable.  Pick up a phone.  Care.