Blinding flash of the obvious: you've got to enjoy making others happy if you're in the customer service business. In other words, in the space between frustration and a problem solved, you're willing to stand in the gap and be a part of the solution.
Why is it then that so many customer-service types are so anti-customer? With so many jobs out there...gee whiz!
Today's GTD Insight is quite simple: being productive, at some point, will involve serving others. But here's the catch- you actually enjoy the ride. Someone once said, "If you want to do something quickly, do it yourself. If you are in for the long haul, involve others." Well said.